Our Commitment to You

At Raspbery Hills Clothing, we want your shopping experience to be exciting, effortless, and worry-free. Our Return & Refund Policy is designed to give you confidence with every purchase. If something doesn’t meet your expectations, we make the process simple, transparent, and stress-free.

Eligibility for Returns

Most products are eligible for return within 30 days of receiving your order.

To qualify, items must meet the following conditions:

  • Unworn & Unwashed: The product must be in the same condition in which it was received.
  • Original Condition: All tags, labels, and attachments must remain intact.
  • Original Packaging: Whenever possible, return the item in its original packaging.

Important:
Limited-edition, sale, and final-clearance items may not be eligible for returns. Please review the product description carefully before making a purchase.

How to Initiate a Return

Starting a return is easy. Just follow these steps:

  1. Contact Us:
    Email info@raspberyhillsclothing.com with your order number and reason for return.
  2. Receive Return Authorization:
    Our team will issue a Return Authorization Number (RAN) along with step-by-step return instructions.
  3. Ship the Item:
    Send your item using a trackable shipping method to the address provided.
    Keep your tracking details until your return is fully processed.
  4. Inspection & Refund:
    After your item arrives and passes inspection, we will issue a refund to your original payment method.

Processing Time:
Refunds are typically completed within 5–10 business days after we receive your returned item.

Refund Policy

  • Refunds are issued to the original payment method used at checkout.
  • Original shipping charges are non-refundable, unless the item received was defective or incorrect.
  • You will receive an email confirmation once your refund is processed.
  • Depending on your bank or payment provider, refunds may take a few additional business days to appear in your account.

Exchanges

If you’d like a different size, color, or item:

  1. Start a return for the original item by following the instructions above.
  2. Place a new order for the item you want instead.
  3. After we receive and inspect your returned item, we will process the refund for your original purchase.

This method ensures you receive your new item as quickly as possible.

Damaged or Defective Items

Although every product is thoroughly inspected before shipping, issues may occasionally occur.

If your item arrives damaged, defective, or incorrect:

  1. Email info@raspberyhillsclothing.com immediately.
  2. Include your order number and clear photos of the issue.
  3. Our team will guide you through the return process.
  4. We will cover the return shipping cost for damaged or incorrect items.

You may request either a replacement (subject to availability) or a full refund.

Your satisfaction remains our top priority.

Return Shipping Costs

  • For standard returns (fit issues, change of mind, etc.), customers are responsible for return shipping costs.
  • For defective or incorrect items, we cover the shipping charges.
  • We strongly recommend using a trackable shipping service for all returns.

Additional Notes

  • Ensure items are returned in secure packaging to prevent damage during transit.
  • Keep your return tracking number until your refund or exchange is completed.
  • Partial refunds may be issued if items are not returned in their original condition.

Need Help?

For questions or assistance with returns or refunds:

📧 Email: info@raspberyhillsclothing.com

We are here to ensure your experience with Raspberry Hills Clothing is smooth, seamless, and satisfying — from the moment you place your order to the completion of any returns or exchanges.